Only those with a valid ticket or card may be carried on the bus. Ticketing takes place on the bus.
The customer should immediately after the puchase of a ticket, check that the ticket is correct in terms of type and price and when purchasing a ticket on the bus, that any change in cash is correct. When buying a ticket on the bus it is not possible to make any change to it subsequently. Tickets and cards have to be stored during the journey and presented to the driver or controller upon request.
If during control you do not have a valid ticket you will be charged an inspection fee of double the price af a non-discounted one-way ticket on the route.
Tickets and cards may not be crossed out, be applied additions or in any other way changed.
Tickets and card that are mistreated may be withdrawn. 10-trip cards are not personal and multiple people can use the same card ticketing on a journey.
Tickets purchased before 08/15/2016:
Non-discounted one-way tickets and yellow tickets can be refunded.
If timely canceled, tickets will be refunded in accordance with the rules described below.
Yellow tickets must be canceled on our homepage no later than 24 hours before scheduled departure time, if a refund is desired.
Please note! Green tickets will not be refunded.
Non-discounted one-way tickets must be canceled on our homepage no later than 24 hours before scheduled departure time, if a refund is desired.
Tickets purchased from 08/15/2016:
Tickets will be refunded only if purchased cancellation insurance. Please see the rules below.
Flex 24 hours - Cancellation no later than 24 hours before scheduled departure time.
Flex 1 hour - Cancellation no later than 1 hour before scheduled departure time.
Ultra Flex - Cancellation no later than 2 hours after the scheduled departure time.
The amount paid, excluding the cost of cancellation insurance and card fee, shall be refunded to the account that belongs to the used debit or credit card. The amount is usually paid back within 1 - 5 business days.
Any unused tickets will not be refunded. This will also apply to any purchased tickets, that are not cancelled after the rules described above.
Tickets purchased on the bus:
Partly used 10-trip cards can, within a year after issue date, be refunded:
10-trips cards at difference between the card price and the price of a non discounted ticket on the route x the used journeys on the card + a handling fee of kr. 100.
There will be no replacement of lost tickets and cards.
Child under 15 years of age can travel with a child ticket.
Customers will not be able to include children free of charge.
Documentation of age must be presented upon request.
Adults under 26 years of age and student can purchase tickets to a discounted rate. Students must present a valid student ID with photo or an ISCI student card. Age must be documented by showing a Healt Card, driving card or passport.
Everyone over the age of 65 years of age can buy tickets at discount prices.
Retirees may be required to be able to present either Health Insurance Card, driver´s license or a passport.
Pets that the driver estimates will cause no inconvenience for the other passengers, can be carried on the bus for a fee of currently 100 kroner per pet. Guide dog are however carried free of charge. All pets are transported on the floor of the bus, if they do not fit on your lab if necessary in a bag, cage, basket, etc.
The animal´s owner is responsible for ensuring, that the animal has the statutory vaccinations, etc.
Hand luggage can be taken into the bus, whenever the driver estimates there is room for it. Otherwise, the hand luggage will be put in the luggage compartment.
There shall be no compensation for any damage to goods, including for damaged goods in suitcases, backpacks, travel bags, etc. that were not properly wrapped or adequately protected.
Lost luggage will not be replaced. It is recommended, that insurance be taken out to cover damaged or lost luggage, as well as writing your name on the luggage. Passengers are responsible for getting their luggage on the bus and should ensure that this takes place.
Each passenger can bring up to 20 kilo of luggage (up to 12 kilos per piece of luggage) and must quantitatively be within what is deemed normal/reasonable. An ordinary suitcase and a small bag can be included at no extra cost. If the driver assess the luggage to be too large, he can refuse to bring it on the bus or require separate payment.
On our website and app. it is possible to purchase additional space for extra suitcase and bag. There can also be purchased space for special luggage: Golf bags, skis, surfboards or musical instruments. Special baggage must not weigh more than 40 kg.
Internally in Germany will be charged 1€ for each piece of luggage.
It is the passenger´s responsibility to have a valid passport and any visas.
In the case of breaks along the way, it is the responsibility of the passenger to be in the bus at the scheduled time.
Smoking is not allowed in the bus.
Clearly intoxicated people are not carried on the bus.
Seat belts must be used throughout the journey.
Lost and found items are stored for a short period of time at:
8381 Tilst / Aarhus
Please see www.abildskou.dk for further information.
Payment of ticket must be done before departure. In the bus both cash (DDK or €) or Dankort are accepted (other debit cards and checks are not accepted as a payment). There cannot be paid by debit card, credit card and Danish kroner at AutoKraft´s buses between Hamburg and Neumünster.
There can not be booked further ahead than 30 days by telephone.
It can happen that on selected travel days can only be booked space / ticket online.
When the customer buys cash tickets in the bus, we receive amount up to the nearest 100 DKK or 20 Euro of the ticket price.
When paying on the website or on our app, the reservations must be done at least ½ an hour before planned departure time. The reservation is valid until 15 minutes before departure time.
Green and yellow tickets can only be purchased on our website or on our app.
Tickets are only valid on the chosen departure (date and time of departure).
Purchased tickets can on the bus be presented on paper, notebook, tablet or smart phone with a screen of at least 4 inches. The ticket must be ready for display at ticketing.
It is the costumers own responsibility to be able to present the ticket ID when ticketing. Possible ticket IDs are passport, Health Insurance Card driver´s licence. Lack of presentation of the aforementioned will cause, that the ticket cannot be used. The purchased ticket cannot be refunded.
It is the customer´s responsibility to bring the necessary documentation for the purchase of children´s tickets, student tickets, tickets for adult aged under 26 years and senior tickets.
Lack of documentation will lead to the ticket being invalid. The purchased ticket cannot be refunded. The paid amount for the ticket may however be deducted from the immediate purchase of a non-discounted one-way ticket on the route.
The stated prices for the purchase of cancellation insurance is per person per departure.
If in doubt about purchased tickets contract Abildskou on +45 70 210 888.
Any form of abuse, fraud etc. will immediately be reported to the police.
There is no fee on the purchase of tickets other than card fees when paying with debit cards and credit cards.
Contracts for the transport of persons exempt the 14 days right of cancellation.
Bikes, prams and strollers are included as luggage, if the driver estimates, that there is room enough for it. A ticket must be booked for it beforehand.
If bikes, prams or strollers are brought, the costumer must show up 20 minutes before scheduled time of departure.
We do not carry bikes that cannot be hung on the rack on the back of the bus. We cannot carry cargo bikes, electric bicycle or any other special bikes.
Bikes and prams cannot be taken of the bus on the ferry ports. Strollers must be disassembled due to the height of the busses luggage compartments.
No compensation is paid for any damage to bicycles or prams / strollers.
We do not carry unaccompanied bicycles, prams and pushchairs.
People who damage the bus, are at inconvenience of the driver or other passengers, or in any other way interfere with what the driver deems a reasonable journey, can be taken of the bus.
The driver’s instructions must be followed.
The drivers interpretation of the tariff and transportation regulations are directly applicable.
In periods of frost it may be necessary due to potential frost damage to close the toilets on the buses. The driver will, to the extent possible, pull over at public toilets on customers request.
We advise customers that they care to keep informed on Abildskou's site of significant delays, disruptions and cancellations of flights.
For capacity reasons etc. it may be necessary for Abildskou to do business with subcontractors. This can lead to the facilities etc. normally available in Abildskou own buses are not possible. Abildskou does not provide compensation.
Abildskou assumes no further responsibility for delays or interruptions in operation, connecting to other routes or lack of space in the buses than in EC regulation no. 181/2011 of 16 February 2011 specified.
There is free Wi-Fi in Abildskou own busses. Abildskou does not provide compensation in the event of technical problems or varying quality of internet connection while traveling. Abildskou may for reasons of capacity etc. need to do business with subcontractors. There will usually be no Wi-Fi in these buses, which we do not compensate.
To ensure proper servicing, wheelchair users, who rely on electric wheelchairs must book at least 36 hours prior to departure on +45 70 210 888. Wheelchairs that are foldable are carried as regular luggage. Both types of wheelchairs will be carried free of charge.
Disabled people can be helped to get in and out of the bus.
People with disabilities can get help with luggage up to 20 kg. (Maximum 12 kg. per. unit luggage).
Please refer to Regulation no. 181/2011 of February 2011: Regulation.
Board of Appeal for Bus, Train and Metro handles complaints from customers about problems experienced by bus, train or subway, if the customer has already contacted the transport company without obtaining a satisfactory arrangement from the customer's perspective. Please refer to the Appeals Boards website:http://www.abtm.dk.
Complaints can also be submitted to the the Danish Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. Complaints can be submitted through http://www.forbrug.dk.
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Please file your complaint here http://ec.europa.eu/odr and remember to enter our email address firstname.lastname@example.org.
Valid from August 15, 2016 until new issue. Contact Abildskou if in doubt.