Board of Appeal for Bus, Train and Metro handles complaints from customers about problems experienced by bus, train or subway, if the customer has already contacted the transport company without obtaining a satisfactory arrangement from the customer's perspective. Please refer to the Appeals Boards website: http://www.abtm.dk.
Complaints can also be submitted to the the Danish Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. Complaints can be submitted through http://www.forbrug.dk.
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Please file your complaint here http://ec.europa.eu/odr and remember to enter our email address firstname.lastname@example.org.